Stara Zagora Municipality
98.8%
Verified Accuracy
536
First Month
100%
Response SLA
0
System Errors
EXECUTIVE OVERVIEW
Bridging the Gap Between Citizens and Municipal Documents
Stara Zagora Municipality needed a secure way to make thousands of pages of public ordinances, local tax regulations, kindergarten enrollment rules, and bus schedules accessible 24/7 without burdening office staff with repetitive calls.
By deploying ZaraPi, the municipality created a zero-friction digital intelligence assistant capable of indexing administrative files and providing clear, step-by-step answers with exact document page citations.
THE CHALLENGE
15–30 Minutes Lost Per Inquiry Across Fragmented Files
Before ZaraPi, citizens faced long phone queues or had to visit municipal offices in person for routine questions. Finding specific answers meant searching through dozens of PDF files, conflicting versions, and outdated notices.
With an average of 10+ detailed inquiries per day, municipal staff spent valuable work hours answering repetitive questions about tax deadlines, kindergarten placements, and property permits.
THE ZARAPI APPROACH
Zero Document Reorganization & 100% Security Defense
ZaraPi connected directly to existing municipal document repositories in under 48 hours without requiring staff to rename, reorganize, or move a single file.
To protect public data integrity, ZaraPi deployed strict security guardrails. During peak traffic, the system successfully blocked 100% of prompt injection attempts and malicious query attacks without compromising a single municipal document.
FIRST MONTH LIVE RESULTS
536 Inquiries Processed with 98.8% Verified Accuracy
During the first month of deployment (Feb 25 – Apr 18), ZaraPi processed 536 real citizen chats with 98.8% accuracy on questions with available documentation and zero system downtime. Citizens treated the assistant as a formal service channel for complex inquiries.
Kindergarten & School Placement
24 Chats
Local Taxes & Fees
24 Chats
Certificates & Official Docs
22 Chats
Public Transit & Bus Schedules
20 Chats
The Difference ZaraPi Made in Stara Zagora
- 15–30 minutes lost per inquiry
- Constant phone queues & staff interruptions
- Offices closed outside 08:30–17:00
- Version confusion across old PDF files
- Instant < 60-second answers
- 100% automated response SLA
- 24/7 access (Peak usage 19:00–21:00)
- 98.8% verified PDF page citations
READY TO ELIMINATE SEARCH FRICTION?
Ready to automate your team's document workflows?
Book a 1-on-1 discovery call directly with our CEO to see ZaraPi running on your company files.
AI Assistant for documents that frees your team to produce, not search.
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